Privacy Policy
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Effective Date: July 14, 2025
Welcome to One Voice Africa! This Privacy Policy describes how One Voice Africa ("we," "us," or "our") collects, uses, and shares your personal information when you use our Pan-African community platform, including our Library of Knowledge, Advocacy & Awareness initiatives, Community Development programs, and Afrocentric Marketplace (collectively, the "Services").
By accessing or using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services.
We collect various types of information to provide and improve our Services to you.
Account Information: When you create an account, we collect your name, email address, password, and any other information you choose to provide (e.g., profile picture, biographical details, location).
Marketplace Information: If you engage with our Afrocentric Marketplace (as a buyer or seller), we may collect payment information (e.g., credit card details, billing address), shipping address, order details, and information related to your products or purchases. Please note that payment processing is typically handled by third-party payment processors, and we do not store sensitive financial information directly on our servers.
Communications: When you communicate with us (e.g., customer support, inquiries, feedback), we collect the content of your communications.
User Contributions: Information you post, upload, or otherwise make available through the Services, such as comments, forum posts, reviews, marketplace listings, articles, or other content you submit to the Library of Knowledge or Advocacy sections.
Community Development Participation: Information you provide when participating in our community development programs or initiatives, which may include demographic data, survey responses, or project-related details.
When you access and use our Services, we may automatically collect certain information about your device and usage.
Usage Data: Information about how you interact with our Services, such as the pages you visit, the content you view (e.g., articles in the Library), features you use, the time and date of your visits, and the duration of your sessions.
Device Information: Information about the device you use to access our Services, including your IP address, browser type, operating system, unique device identifiers, and mobile network information.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information, remember your preferences, and enhance your experience. You can manage your cookie preferences through your browser settings.
We use the information we collect for various purposes, including:
To Provide and Maintain Services: To operate, maintain, and provide all features of One Voice Africa, including access to the Library of Knowledge, facilitating Advocacy & Awareness, supporting Community Development, and enabling transactions on the Afrocentric Marketplace.
To Personalize Your Experience: To tailor content, recommendations, and features based on your interests and usage patterns.
To Communicate with You: To send you service-related announcements, updates, security alerts, support messages, newsletters, and promotional materials (where you have opted in).
For Analytics and Improvement: To understand how users interact with our Services, monitor performance, identify trends, and improve our platform's functionality, content, and user experience.
For Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, and fraudulent or illegal activities.
For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
To Facilitate Marketplace Transactions: To process payments, manage orders, facilitate communication between buyers and sellers, and ensure the smooth operation of the Afrocentric Marketplace.
We may share your information in the following circumstances:
With Other Users:
Community Interactions: Content you post in public areas (e.g., forums, comments, public profiles) will be visible to other users.
Marketplace: If you are a buyer, your shipping address and contact information may be shared with the seller to fulfill your order. If you are a seller, your public seller profile and listing information will be visible to buyers.
With Service Providers: We engage third-party service providers to perform functions on our behalf, such as hosting, data analysis, payment processing, customer support, marketing, and security. These providers have access to your information only to perform these tasks and are obligated not to disclose or use it for other purposes.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
You have certain rights regarding your personal information:
Access and Correction: You can access and update most of your account information directly through your profile settings. You may also request access to, or correction of, other personal information we hold about you.
Deletion: You may request the deletion of your account and personal information, subject to certain legal obligations or legitimate business purposes (e.g., retaining transaction records for the marketplace).
Opt-Out of Marketing: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by updating your communication preferences in your account settings. Even if you opt out, we may still send you non-promotional messages related to your account or our ongoing business relations.
Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
We implement reasonable security measures, including technical and organizational safeguards, to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
We retain your personal information for as long as necessary to provide the Services, fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Services may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any changes indicates your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Phone: +256 779 706275
Email: support@onevoice-africa.org
Address: Kampala, Uganda
